FAQs About Packers and Movers
What services do DRS Packers and Movers offer?
We provide a range of services, including:
- Home and office relocation
- Packing and unpacking services
- Loading and unloading
- Vehicle transportation
- Warehouse and storage solutions
- Insurance for goods during transit
How do I book DRS Services?
You can book our services through:
- Our website: https://www.defencerelocationservices.in
- Calling our customer care number: 8550800801 ,7009920160
What is the process for relocation in DRS?
Our relocation process includes:
- Pre-move survey and consultation
- Packing of goods
- Loading onto the transport vehicle
- Transportation to the destination
- Unloading and unpacking at the destination
Are my belongings insured during the move?
Yes, DRS provide insurance options to protect your goods from damage or loss during transit. Please ask our executive for details while booking.
How are the charges calculated in DRS?
The charges depend on factors like:
- Distance between locations
- Volume and weight of goods
- Type of goods (fragile, furniture, etc.)
- Peak/Off season
- Additional services like storage or insurance
What precautions do we take for fragile items?
We use high-quality packing materials and ensure proper handling of fragile items like glassware, electronics, and antiques. You can also request additional protective measures if needed.
How early should I book your services?
We recommend booking at least 5–7 days in advance for a smooth relocation experience. For urgent relocations, please contact us directly.
Do DRS offer vehicle transportation?
Yes, we transport cars, bikes, and other vehicles with utmost care. Special Vehicle carriers are used to ensure their safety and security.
How long will it take for my belongings to reach the destination?
The delivery time depends on the distance,weather and route. For local moves, it usually takes 02-24 hours. For intercity or long-distance moves, delivery may take 3–10 days.
What if my goods are damaged during the move?
In case of damage, please file a complaint with us immediately. If the goods are insured, we will help you with the claims process.
Do DRS provide storage facilities?
Yes, we offer safe and secure storage facilities for both short-term and long-term durations.
Can I cancel or reschedule my booking?
Yes, you can cancel or reschedule your booking. Please notify us at least 24 hours before the scheduled date to avoid last minute wastage of resources.
What are the payment options?
- Cash
- Credit/Debit cards
- Online transfers (UPI, net banking)
How do you handle complaints at DRS?
You can register your complaints through:
- Our website complaint form
- Email at info@defencerelocationservices.com
- Customer care number:8550800801
We aim to resolve all complaints within 3–5 business days and take strict action if any fault is found.
